1. Introduction
Welcome to A&Aqua Pro. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how Wuxi Xinyu E-commerce Co., Ltd. collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By using our website, you consent to the data practices described in this policy.
2. Information We Collect
We collect several types of information from and about users of our website, including:
2.1. Personal Information
“Personal Information” refers to any information that identifies you as an individual. We collect this information when you voluntarily provide it to us, such as when you:
- Create an account on our site.
- Place an order for our products.
- Subscribe to our newsletter.
- Fill out a contact form or use our live chat function.
- Participate in a contest or promotion.
- Contact us for customer service.
This information may include:
- Identity Data: Name, username.
- Contact Data: Billing and shipping address, email address, telephone number.
- Financial Data: Payment card details or other payment information. We do not store full credit card numbers. Payments are processed by secure third-party payment processors.
- Transaction Data: Details about purchases you have made.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Communications Data: Your communications with us, including any content you upload to the site through forms, reviews, or chat (including text and images).
2.2. Automatically Collected Information (Non-Personal)
As you navigate through the site, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We collect this data using cookies, server logs, and other similar technologies. Please see our Cookie Policy section for more details.
3. How We Use Your Information
We use the information we collect about you for various business purposes, including:
- To Fulfill Your Orders and Contract: To process and ship your orders, manage your payments, and provide you with the products and services you request.
- To Manage Your Account: To manage your user account registration and provide related customer service.
- To Communicate With You: To respond to your inquiries, comments, and questions via our contact form or chat. To send you administrative information, such as updates to our terms, conditions, and policies.
- For Marketing and Promotions: To send you marketing communications about our products, offers, and promotions, where you have consented to receive them. You can opt-out of this at any time.
- To Improve Our Website and Services: To analyze website usage trends, understand how our users interact with our site, and to improve our website, products, marketing, and user experience.
- For Security and Fraud Prevention: To maintain the safety, security, and integrity of our website, services, databases, and other technology assets, and to protect against fraud.
- For Promotional Activities: To administer contests, sweepstakes, or other promotions in which you have participated.
4. Legal Basis for Processing (For EEA and UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information depends on the context in which we collect it. We typically rely on the following legal bases:
- Performance of a Contract: To fulfill our obligations under a contract with you (e.g., processing your order and delivering products).
- Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided that your fundamental rights do not override those interests.
- Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., sending marketing emails).
5. How We Share Your Information
We may share your personal information in the following situations:
- Service Providers: We share your information with trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., PayPal, Stripe), order fulfillment, shipping (e.g., DHL, FedEx), data analysis, email delivery, hosting services, and marketing assistance. These third parties are prohibited from using your personal information for any other purpose.
- Business Transfers: If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as a business asset.
- Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Safety and Rights: To protect and defend the rights, property, or safety of Wuxi Xinyu E-commerce Co., Ltd., our users, or others.
We do not sell, rent, or trade your personal information to third parties for their promotional purposes.
6. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Specifically, our servers may be located in various regions, and our third-party service providers operate around the world. This means that when we collect your personal information, we may process it in any of these countries, including China.
However, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We utilize standard contractual clauses approved by the European Commission and other appropriate safeguards to facilitate international data transfers.
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption, secure socket layer (SSL) technology, and access controls.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk.
8. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
For example, we will retain order information for tax and warranty purposes for a period of several years after your last transaction.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below.
10. Cookies and Tracking Technologies
Our website uses “Cookies” and similar technologies to enhance your user experience. A Cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We use both session (which expire once you close your web browser) and persistent (which stay on your device until you delete them) cookies for the following purposes:
- Necessary / Essential Cookies: Required for the website to function and cannot be switched off.
- Functionality Cookies: Allow the website to remember choices you make.
- Tracking and Performance Cookies: Help us understand how you interact with the website.
You can manage your cookie preferences through your browser settings. For more detailed information, please see our dedicated Cookie Policy (Link).
11. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Children’s Privacy
Our website is not intended for individuals under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Information
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us at:
- Email: alaric.xin@aquagearsupplies.com
- Contact Form: https://aquagearsupplies.com/contact/
Company Details:
Wuxi Xinyu E-commerce Co., Ltd.
13, Anxi No. 35 Liangxi Road, Binhu District,
Wuxi City, Jiangsu Province,
China
Last Updated: This policy was last updated on October 26, 2025.最后更新：此政策最后更新于2023年10月26日。